I like how this describes the process for a web service.
Experience ThemesHow a storytelling method can help unify teams and create better productsby Cindy Chastain on 2009/10/06 | [14 Comments]There’s an old adage among screenwriters that when a writer can sum up a story in a sentence or less, he has discovered what’s important about the story. He’ll know what the story is about and therefore have a strong sense of theme. And in knowing the theme, he’ll have a compass to use in the process of “designing” the damn thing
via Experience Themes – Boxes and Arrows: The design behind the design.
October 31, 2008
Nobody Reads your Dialog Boxes
«My paper’s due tomorrow, but my PC won’t print, what do I do now?»
«What do you mean, it won’t print? What happened?»
«Well, I clicked on print, but nothing came out the printer.»
«Did you get an error message?»
«Yeah, I got an error message.»
«Well, what did it say?»
«How should I know?»
If you’re reading this, you’ve probably had this conversation multiple times.
via ignore the code: Nobody Reads your Dialog Boxes.